Term and Conditions

Last Updated: [Insert Date]

Welcome to ZuPreem Store! We’re delighted you’ve chosen us for your parrot care needs. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to individuals aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on parrotloversshop.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

1.3 User Conduct

You agree to use our website lawfully and not to:

• Engage in fraudulent activities
• Disrupt site functionality
• Attempt unauthorized access to our systems
• Use our content for commercial purposes without permission

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our:

• Complete Parrot Food formulations
• Foraging Toys and Chewable Toys specifications
• Cages and Stands dimensions and materials
• Supplements ingredients and usage guidelines

Note: Colors may vary slightly due to monitor settings. Please contact us if you have specific questions about any product.

2.2 Product Availability

All items (including Parrot Seed, Toys, and Accessories) are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are designed for parrot care. You agree to:

• Use all Food and Supplements as directed
• Supervise your parrot with Toys and Chews
• Follow all safety guidelines provided with products

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We accept orders through our website for delivery to most regions (excluding parts of Asia and remote areas).

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. You authorize us to charge the total amount to your selected payment method.

3.3 Pricing and Taxes

All prices are in USD. International customers may be responsible for:

• Customs duties
• Import taxes
• Other fees imposed by your country

3.4 Order Confirmation

You’ll receive an email confirmation upon order placement. This constitutes our acceptance of your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 day delivery after 1-2 day processing
• Free Shipping (Orders over $50 via EMS): 15-25 day delivery after 1-2 day processing

4.2 Delivery Responsibilities

Once shipped:

• You assume responsibility for the package
• Must provide accurate delivery information
• Should inspect items immediately upon arrival

4.3 International Shipping

We ship globally except to certain Asian and remote areas. International customers are responsible for all import regulations and fees.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, except:

• Opened food items (Parrot Seed, Complete Parrot Food, Parrot Treats)
• Used toys (Chewable Toys, Foot Toys & Chews)

5.2 Return Process

1. Email [email protected] within 15 days with order details
2. Await return authorization (within 2 business days)
3. Package items with original packaging
4. Ship to our San Francisco facility (at your expense)

5.3 Refund Processing

Refunds:

• Issued within 3 business days of receiving returns
• Applied to original payment method
• Exclude original shipping costs (except for damaged/incorrect items)

5.4 Damaged or Incorrect Items

Contact us immediately at [email protected] with photos. We’ll arrange replacements promptly.

6. Limitations of Liability

6.1 Product Use

ZuPreem Store isn’t liable for:

• Misuse of products
• Allergic reactions or health issues
• Damages from improper toy use

6.2 Website Operation

We’re not responsible for:

• Temporary site unavailability
• Technical issues beyond our control
• Third-party actions affecting service

6.3 Maximum Liability

Our total liability for any claim is limited to the purchase price of the relevant products.

7. General Provisions

7.1 Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by California law. Disputes will be resolved in San Francisco courts.

7.3 Contact Information

For questions about these terms:

ZuPreem Store Customer Care
Email: [email protected]
Mail: 1637 Locust View Drive, San Francisco, US 94108