At ZuPreem Store, we’re as passionate about delivering your parrot essentials as you are about caring for your feathered companions. Whether you’re stocking up on Complete Parrot Food or selecting the perfect Foraging Toys, we want your shopping experience to be as smooth as a parrot’s flight.
Shipping Information
We spread our wings globally to serve parrot lovers everywhere (excluding some Asian and remote areas). Here’s how we deliver your orders:
All our Cages and Stands are carefully disassembled for safe shipping, just as you’ll receive them.
Returns & Exchanges
We understand that parrots can be particular about their Toys and Food. If an item doesn’t meet your expectations, here’s how our return process works:
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened food items (including Parrot Seed blends and Parrot Treats)
- Chewed toys (such as used Chewable Toys and Foot Toys & Chews)
Our Simple Return Process
- Initiate Your Return (within 15 days of delivery)
Email our flock at [email protected] with:
- Your order number
- Return request details
- Reason for return
- Receive Authorization
We’ll respond within 2 business days with return instructions.
- Package Your Items
Include all original packaging and accessories. For Cages and Stands, please disassemble as originally shipped.
- Ship Your Return
Use the carrier of your choice to our San Francisco facility. We recommend purchasing tracking as returns are your responsibility until received.
- Receive Your Refund/Exchange
Refunds processed within 3 business days of receipt. Exchanges shipped via your preferred method once return is received.
Refund Information
- Processing Time: 3 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Deductions: Original shipping costs are non-refundable (except for damaged/incorrect items)
- International Returns: Refunds exclude any customs/duties fees
Damaged or Incorrect Items
If your Accessories arrived damaged or you received the wrong item:
- Contact us immediately at [email protected] with photos
- We’ll arrange a prepaid return label if needed
- Receive priority processing for replacement items
Need Help Choosing?
Our feathered friends can be particular about their Food and Supplements. If you’re unsure which products would best suit your parrot, our team is always happy to offer advice based on species, size, and personality!
For any questions about our policy, contact our nest at:
ZuPreem Store Customer CareEmail: [email protected]
Mail: 1637 Locust View Drive, San Francisco, US 94108