At ZuPreem Store, we understand that even the most carefully selected parrot products might not always meet your feathered friend’s exact preferences. Just as we’re committed to providing premium Complete Parrot Food and enriching Foraging Toys, we stand behind our products with this straightforward return policy.

Important Note: For health and safety reasons, we cannot accept returns on opened food items (including Parrot Seed blends and Parrot Treats) or chewed toys (such as used Chewable Toys and Foot Toys & Chews). All other unused items in original packaging may be returned within 15 days of delivery.

Our Return Process

We’ve designed our return process to be as simple as teaching your parrot a new trick:

  1. Initiate Your Return (within 15 days of delivery)
    • Email our flock at [email protected] with your order number and return request
    • Use our ready-made template below to ensure we get all needed details
  2. Receive Authorization
    • We’ll respond within 2 business days with return instructions
    • For exchanges, we’ll confirm availability of your desired alternative
  3. Package Your Items
    • Include all original packaging and accessories
    • For Cages and Stands, please disassemble as originally shipped
  4. Ship Your Return
    • Use the carrier of your choice to our San Francisco facility
    • We recommend purchasing tracking (returns are your responsibility until received)
  5. Receive Your Refund/Exchange
    • Refunds processed within 3 business days of receipt
    • Exchanges shipped via your preferred method once return is received

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear ZuPreem Store Flock, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) to return/exchange: – [Product Name] (Quantity: X) – [Reason: doesn’t fit my parrot’s needs/arrived damaged/etc.] For exchanges, I would prefer: – [Alternative Product Name] (if available) I understand that opened food items and used chewable products cannot be returned. Best, [Your Full Name] [Your Contact Information] [Order Date]

Refund Information

Your satisfaction is as important to us as the quality of our Supplements and Swings & Activity Toys:

  • Processing Time: 3 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping costs are non-refundable (except for damaged/incorrect items)
  • International Returns: Refunds exclude any customs/duties fees

Exchange Options

If that Toy wasn’t quite right for your parrot’s play style, consider:

  • Choosing an alternative from our extensive Toy-Making Parts selection
  • Applying your refund as store credit toward future purchases
  • Consulting our avian specialists for personalized recommendations

Damaged or Incorrect Items

If your Accessories arrived damaged or you received the wrong item:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a prepaid return label if needed
  • Receive priority processing for replacement items

Remember: Our feathered friends can be particular about their Food and toys. If you’re unsure which products would best suit your parrot, our team is always happy to offer advice based on species, size, and personality!

For any questions about our policy, contact our nest at:

ZuPreem Store Customer Care
Email: [email protected]
Mail: 1637 Locust View Drive, San Francisco, US 94108