Welcome to ZuPreem Store’s FAQ section! We’ve compiled answers to common questions about our premium parrot products and services. Whether you’re curious about shipping times, product details, or our return policy, you’ll find the information you need below.
Product Questions
Q: What types of parrot products do you offer?
A: We specialize in comprehensive parrot care with categories including:
- Nutrition: Complete Parrot Food, Parrot Seed, Supplements, and Treats
- Housing: Cages and Stands
- Enrichment: Foraging Toys, Chewable Toys, Foot Toys, Swings & Activity Toys
- DIY: Toy-Making Parts
Q: How do I choose the right food for my parrot?
A: Our Complete Parrot Food is formulated for balanced nutrition, while Parrot Seed mixes offer variety. Consider your bird’s species, age, and any special dietary needs. For specific recommendations, email our avian specialists at [email protected].
Q: Are your toys safe for all parrot sizes?
A: We offer toys suitable for various species, from small parakeets to large macaws. Each product description specifies recommended sizes. Foot Toys & Chews are generally size-specific, while Foraging Toys often have adjustable difficulty levels.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two convenient options:
- Standard Express Shipping ($12.95): Via DHL/FedEx (10-15 days transit)
- Free Economy Shipping: For orders over $50 via EMS (15-25 days transit)
Q: Why don’t you ship to some areas in Asia and remote regions?
A: Some locations have complex import restrictions on avian products or lack reliable delivery infrastructure. We’re actively working to expand our service areas and appreciate your understanding.
Q: How are fragile items like cages and swings packaged?
A: Our avian specialists use double-boxing with biodegradable padding for maximum protection. Aluminum cages receive special corner guards, while delicate Swings & Activity Toys are wrapped in protective materials.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: Can I create an account to track my orders?
A: Currently, we don’t offer account creation, but you’ll receive email updates with tracking information for every order. Save these emails to monitor your package’s journey from our San Francisco facility to your doorstep.
Returns & Exchanges
Q: What’s your return policy?
A: We offer 15-day returns from the delivery date for most items. Exceptions include opened food items and used supplements for health reasons. Contact our customer flock at [email protected] to initiate returns.
Q: My parrot doesn’t like a toy – can I return it?
A: Absolutely! We understand each bird has unique preferences. As long as the toy is unused and in original packaging, you may return it within 15 days. We recommend trying our variety packs to discover your parrot’s favorites.
Q: What if my order arrives damaged?
A: Contact us immediately at [email protected] with photos of the damage. We’ll promptly send replacements for items damaged in transit, with no need to return the original (except for large cages).
Customer Support
Q: How can I contact your team for urgent questions?
A: For time-sensitive matters (especially health-related orders), email us at [email protected] with “URGENT” in the subject line. Our San Francisco-based team typically responds within 4 business hours.
Q: Do you offer product recommendations for specific parrot behaviors?
A: Yes! Our avian specialists can suggest Chewable Toys for excessive chewing, Foraging Toys for mental stimulation, or specific Supplements for dietary needs. Describe your bird’s behavior when you contact us.
Have a question we haven’t answered here? Our friendly flock is always ready to assist! Email us at [email protected] or write to our San Francisco headquarters at 1637 Locust View Drive, San Francisco, US 94108. We’re committed to helping you provide the best care for your feathered friends.